Refund policy

At Prime Fitness, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible. Please read our policy carefully to understand your rights and options.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The product must be unused, in the same condition you received it, and in its original packaging.

Refund requests must be submitted within 30 days of the delivery date.

Certain items may not be eligible for a refund due to hygiene or safety reasons, such as resistance bands, yoga mats, and wearable fitness trackers.

2. How to Request a Refund

To initiate a refund:

Contact our Customer Support team at Paulwann1@outlook.com with your order number and reason for the return.

Our team will provide instructions for returning the product.

Please ensure the product is securely packaged to prevent damage during shipping.

3. Refund Processing

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 5–7 business days.

Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

4. Exchanges and Replacements

If you received a defective or damaged product, we will gladly provide a replacement at no additional cost. Please contact us within 7 days of delivery with photos of the issue.

5. Non-Refundable Items

Some items are exempt from refunds, including:

Items marked as final sale

Products that have been used or damaged by the customer

Gift cards

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, check your payment account first.

If the refund is still missing, contact us at Paulwann1@outlook.com, and we will help resolve the issue promptly.

7. Contact Us

For any questions regarding refunds, exchanges, or returns, reach out to our friendly support team:

Email: Paulwann1@outlook.com

Phone: 309-453-9150