FAQs

How long will my order take to arrive?

Most orders ship within 2–3 business days. Delivery usually takes 5–7 business days depending on your location in the U.S.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the United States.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email to follow your package until it arrives.

Do you ship internationally?

Currently, we only ship within the United States. International shipping may be offered in the future.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay for secure and easy checkout.

Can I change or cancel my order?

Orders can be modified or canceled within 1 hour of purchase. Contact us immediately for assistance.

Is it safe to buy from Prime Fitness?

Yes! Our website uses secure encryption to protect your personal and payment information.

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging for a full refund.

How do I return a product?

Contact our support team to receive a prepaid return label and simple instructions to send your item back.

How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive your returned item.

Can I exchange an item?

Yes! Exchanges are available for size or color issues. Contact us for instructions to swap your product quickly.

Are your products suitable for beginners?

Yes! Our fitness products are designed for all levels, from beginners to advanced athletes.

Do you offer warranty on your products?

Yes, most products come with a 1-year limited warranty. Check the product page for specific warranty details.

How do I know which size to choose?

Each product page includes a detailed size chart to help you pick the perfect fit.

Are your products safe to use at home?

Absolutely! All our fitness gear meets safety standards and comes with clear instructions for home use.

Do you offer discounts or coupons?

Yes! Subscribe to our newsletter to receive special offers, seasonal sales, and exclusive discount codes.

Can I use multiple promo codes at once?

No, only one promo code can be applied per order at checkout.

Do I need an account to order?

No, you can check out as a guest, but creating an account helps track orders and save favorites.

How do I contact customer service?

You can reach us via email at support@primefitness.com or call us at 309-453-9150, Monday–Friday, 9 am–5 pm EST.

Do you offer gift cards?

Yes! Gift cards are available in multiple amounts and can be used online for any product.